Hong Kong Airport Taxi Booking FAQs
Plan luggage, fixed fares, P1 pickup and booking confirmation before your airport transfer.
Answers before you book
Is my taxi booked after I fill in the form?
Not yet. The form prepares a WhatsApp message that you need to send. Your booking is complete once the fleet confirms the fare, date, time and pickup arrangements.
Where do I meet my prebooked taxi at Hong Kong Airport?
Meet at the Prebooked Taxi Pick-up Zone beside Car Park 1 (P1). After collecting luggage, follow the Car Park 1 and Prebooked Taxi Pick-up Zone signs. Confirm your location and vehicle plate with the driver for your booking.
What if I have oversized or many luggage pieces?
Our 6-seater electric taxi has a spacious boot, and the rear seats can be folded for extra luggage space when fewer passengers travel. Browse the cabin and luggage photos, then give your passenger count, bag sizes and quantities. Mention bulky items such as bicycles or pushchairs so the fleet can confirm the right arrangement.
Are luggage and airport pickup parking charged separately?
Published fixed fares for the standard 6-seater include tunnel tolls and luggage. Arrival fares already include HK$16 parking, so do not add it again. Confirm bulky items, waiting arrangements and any extra requirements with the fleet before booking.
How much waiting time is included, and when does it start?
The published fare notes allow 20 minutes of free waiting, then HK$50 per 15 minutes. Confirm when waiting starts and how flight delays are handled with the fleet before booking, and keep the WhatsApp confirmation.
My flight is delayed. Do I need to rebook?
Provide your flight number and message the fleet if your flight time changes so they can confirm the pickup time. Confirm the waiting-time start and any charges for flight delays with the fleet when booking.
Do you accept cash / Alipay / WeChat / Octopus?
Yes — cash, FPS, Octopus, credit card, Alipay, and WeChat Pay all accepted. Pay the driver after the ride.
Will the price change later?
Use the route, direction and fare confirmed on WhatsApp. Published fixed fares include tunnel tolls and luggage; arrival fares also include HK$16 parking. Confirm waiting, route changes or extra requirements with the fleet.
Is a deposit required?
No deposit. No payment until you board.
Can I cancel if my plans change?
Yes. Cancel up to 2 hours before pickup — completely free.
What if I leave something behind in the taxi?
We've got you. Drivers check the cabin after every trip; anything left behind is kept safe right away and we contact you to arrange its return — guaranteed back to its owner.
Can I bring a pet?
Yes. Please mention pet size in the notes when booking; a carrier is recommended.
Do you provide child seats?
Yes — free of charge. Specify your child's age and seat type in the notes when booking.
Still have questions?
Send your trip details and requirements on WhatsApp for the fleet to confirm arrangements and charges.